Shipping and Return Policy

Shipping and Return Policy

We want to ensure that you receive your order in a timely manner. Here are the details of our shipping time policy:

-Order Processing: Once your order is accepted, we begin processing it immediately. This includes a 24-hour period for handling and dispatching your items from our warehouse. Please keep in mind that during non-working days, such as weekends or holidays, it may take up to 72 hours for shipments to be dispatched.

-Delay Notifications: If there is a delay of more than 24 hours in preparing your product for shipping, we will promptly notify you via email.

-Shipping Duration: Once your order has been dispatched, you can expect your package to be delivered within 3 to 4 working days.


Return and Refund Policy:

Our return policy aims to provide a hassle-free experience for our customers. Here are some key points to note:

-Eligibility: To be eligible for a return in its original packaging, and within 30 days from the date of purchase.

-Return Process: If you wish to return a product, please contact our customer service department to initiate the return process. They will guide you on the necessary steps, such as providing a return authorization or a prepaid shipping label.

-Refunds or Exchanges: Depending on your preference and the availability of stock, you may be offered a refund or an exchange for the returned item. Refunds are typically issued to the original payment method used during the purchase.

-Return Shipping Costs: In some cases, return shipping costs may be your responsibility, while in other cases, we may provide a prepaid shipping label. The specifics of return shipping costs can vary, so it’s important to confirm this with our customer service team.

-Condition of Returned Items: The returned product should be in its original condition, including any accessories or documentation that came with it. We will inspect the product upon return, and if it is not in acceptable condition, a partial refund or no refund may be issued.

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